Refund policy

Mali-LaShae’ Return & Refund Policy

Last updated: March 2026

Thank you for shopping with Mali-LaShae’. We take pride in providing quality apparel, haircare, and beauty products designed to celebrate confidence in every curl and curve. Please review our policy below before requesting a return or refund.

Quick Summary

• Returns accepted within 14 days of delivery
• Haircare and beauty products cannot be returned once opened
• Custom and personalized products are final sale
• Damaged or incorrect orders must be reported within 3 days of delivery

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• Free from stains, odors, or damage
• Returned in original packaging with tags attached

Items that do not meet these conditions may be refused.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened, worn, or used:

• Haircare products
• Beauty or skincare products
• Bonnets or headwear once worn
• Personal care products
• Gift cards
• Clearance or final sale items
• Custom or personalized products

Custom & Made-to-Order Products

Custom printed items and made-to-order products are final sale and cannot be returned or refunded unless the item arrives damaged or incorrect.

This includes:

• Custom apparel
• Personalized items
• Special order products

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 3 days of delivery.

Your email must include:

• Order number
• Photos of the item
• Photos of the packaging

Once verified, we will replace the item or issue a refund if necessary.

Exchanges

If you need a different size for apparel, exchanges may be available depending on inventory.

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5-10 business days.

Shipping charges are non-refundable.

Late or Missing Refunds

If you have not received your refund yet:

Check your bank account again.
Contact your credit card company.
Contact your bank.

If you still have not received your refund, please contact us.

Return Requests

To start a return request, please contact us:

support@malilashae.com

Include your order number and the reason for your return.

Additional Policies

Please review our other policies for more information:

Shipping Policy
https://malilashae.com/policies/shipping-policy

Policy Enforcement

Mali-LaShae’ reserves the right to refuse returns that do not meet the conditions outlined in this policy.